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supportOur commitment

We are busy to give you our best service. Supporting you and giving answers to your issues is not only our priority, but also our commitment.

Updates

We are always working to improve our tools and the result of this development is reflected in the software updates, increasing stability and adding new features to our programs regularly. 

At your disposal

Support service provides our users with solutions within 24-72 hours according to the software (but always trying to minimize this terms!):

Elite: 24 hours.

Pro Plus and Scout Plus: 48 hours.

Basic and Basic Plus: 72 hours.

 

Remote support

We can access your computer to solve any issue via an Internet connection and with your authorisation. To carry this service out, you must download this file first:

http://www.nacsport.com/remote.php

Save the file, run it and send us the ID number for the remote connection that will appear in the remote support window.

*Note: If you want to receive a remote support, you must firstly set an appointment with our staff by mailing .

Thanks in advance!!! 

 

Recommended renewal

Support and update services are included for one year when you purchase them (unless you have a 2 or 3-installment payment). Once this year has finished, if you want to maintain this service, you must renew it. In all products except Nacsport Basic this service is optional, but extremely recommended if you want to be supported or updated. In Nacsport Basic this renewal is compulsory to keep the software working.

Renewal conditions


License Renewal and Support & Updates Service (SUS)
Time since expiration date Price
Within first 3 months 100% of the SUS or renewal fee of the following year
From third month onwards 12.5% of the SUS or renewal fee every three months since the expiration date, plus 100% of the SUS or renewal fee of the following year
Customers pay only 12.5% of the annual amount for each 3 month period because it is the proportionate portion amount of the updates In case of a renewal the duration of the period will begin on the day of activation In case of a SUS the duration of the period will begin on the day of purchase (except in the period of the first purchase)

 

Contact media

In order to be close to you we have opened many windows. You can find us by email, this website, online/offline chat or by phone.

 

Minimum requirements

Operating System:

- Windows 10 / 8.1 / 8 / 7 SP1 (all versions 32 or 64 bits)

 

Nacsport cannot be installed directly onto Mac OS.

In case you need to run Nacsport on your Mac OS, it is necessary to previously install an emulation software, such as: Virtual Box© or tools with commercial license as: VM Ware Fusion©, Parallel Desktop© or Boot Camp© (this last software is already included in Mac OS X from Leopard v10.5).

Once the emulation tool is installed, it is necessary to install Windows (preferably Windows 7, 8 or 10) and then install Nacsport on the Windows side.

Hardware:

- RAM Memory: 2GB
- Processor: Intel© Core 2 Duo 2 GHz or similar
- Screen resolution: 1366 x 768
- At least 300MB free hard disk space to install the program

 

Recommended requirements

Operating System:

- Windows 10 / 8.1 / 8 / 7 SP1 (all versions 32 or 64 bits)

Hardware:

- RAM Memory: 4GB
- Processor: Intel © Core i7 or equivalent
- Screen resolution: 1920 x 1080
- At least 300MB free hard disk space to install the program

Minimum requirements necessary to...

Capture and register actions in real time.

- Processor Intel © Core i7 or equivalent.

- Using video cameras via FireWire:
1x FireWire port (IEEE1394) or 1x PCMCIA (Expresscard) free Slot to add external FireWire Port.

- Using hard disk video camera and USB Digitizer (e.g. Hauppauge USB Live-2 or AverMedia Live Gamer Portable)
1x USB2 or USB3 port

Overhead projector or secondary monitor

- 1x HMDI (recommended) port or 1x VGA port

Video storage

- Computer hard disk or external hard drive USB2 or USB3 can be used to store videos

 

Useful links:

USB Capture:
http://hauppauge.co.uk/spain/site/products/data_usblive2.html
http://gamerzone.avermedia.com/game_capture/live_gamer_portable
FireWire: http://en.wikipedia.org/wiki/IEEE_1394
HDMI: http://en.wikipedia.org/wiki/HDMI
VGA: http://en.wikipedia.org/wiki/VGA_connector
External Hard Drive: http://www.amazon.com/External-Hard-Drives-Storage-Add-Ons/b?ie=UTF8&node=595048
CPUs: http://www.cpubenchmark.net/

 

If you have any questions regarding these requirements, please contact us by filling out the form that will appear by clicking here or sending an email to .